The customer has the right to withdraw from the contract within 14 calendar days without giving any reason. The returned goods must be intact with tags intact. We do not accept products that show signs of use.


1. Complete the return form in writing ( you can find the return form is here).

3. Then send it back together with the printed return form and the purchased product to our address:

        WAU Sp. z.o.o.
Krasińskiego 59/3
01-755 Warsaw

3. The refund will be made within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract and is made using the same form of payment that was selected for purchase.



You can return the goods via the quick returns system. This is an automated system that will help you process your return quickly and easily.

*The cost of return shipping is borne by the customer.



  • We do not accept products that show signs of use.
  • Returned products must have all original tags.
  • If the tag is torn off, the goods cannot be returned.


The full returns policy can be found here .